Hi, how can we help?

You can view your Rummyculture account statement in the app itself. Here's how you can do it:

• Click on the Profile section on the top left side of the lobby
• Click on Wallet and then click on Account Statement
• You can download your account statement by clicking "Download Statements" and then select the time period for which you want the statement. You can select either a weekly or yearly (annual) statement ready for download.

Here's how you can add and verify your email address:

• Click on the profile section located on top left of the lobby.
• Click on your Username or View Profile
• Click on "Add your email" and enter the email address.
• We will send a verification email to the email ID provided by you. Just click on "Verify your account" once you get that email.
• Now your email ID verification gets completed.

This could be because of the instability in your mobile network. We recommend you to kindly move to a better network reception area and try again. You can always resend the OTP to your mobile number.

This could be because of a weak internet connection. Please check your internet connection and try again.

This could also be because you are entering an old OTP. Please make sure you are entering the latest OTP that has been delivered to your mobile number.

Yes, online Rummy is legal in India. In 1968, the Supreme Court of India passed a judgment that deemed rummy a game of skill. However, a few states, Meghalaya, Andhra Pradesh, Telangana, Assam, Nagaland, and Sikkim, based on their legal discretion, have restricted skill-based games that involve stakes.

Yes, RummyCulture is completely safe and secure to use, and follows strict fair game play policies.

RummyCulture is an ISO-certified gaming platform. All payment gateways used by RummyCulture are PCI DSS (Payment Card Industry Data Security Standards) compliant. They follow a universal set of rules and regulations that are set by global entities like Visa, Mastercard, and other international organizations.

RummyCulture has a “No-bot” certification, which clearly states that we do not have any systems that allow the usage of bots to control, mimic, assist, aid or override real player actions. RummyCulture’s card shuffling system has been RNG certified by iTech Labs (Australia). RNG uses an algorithm to generate random numbers which ensure that all players get cards selected randomly from a well-shuffled deck and are dealt fairly by the system without any bias.

No, you cannot use more than one account to play on RummyCulture.

Yes, it is mandatory for you to verify your mobile number on RummyCulture. All your information is kept confidential and not shared with any person or party.

RummyCulture’s card shuffling system is RNG certified by iTech Labs (Australia). RNG uses an algorithm to generate random numbers which ensure that all players get cards selected randomly from a well-shuffled deck and are dealt with fairly by the system without any bias.

Please keep in mind that playing rummy is a recreational activity, which is meant for fun and entertainment only. Be smart and don’t try too hard to make up for losses if you are losing many games in a row; rather take your time and refresh before approaching a game again. We encourage you to be reasonable and prudent and play within your financial means. As rummy is meant for recreation and entertainment, we also strongly discourage you from borrowing any money or taking loans to play this game. We do not provide any loans or money to our users and are also not associated with any platform that engages in lending activities.

To complete your KYC, you will need the following documents:

• App Downloaded from Website:
• PAN card
• Bank Account
• Note: For a successful KYC verification, the name on the PAN card should match with the name on Bank account.
• App Downloaded from Playstore: Any one of the following as address proof:
• Aadhaar
• Driving License
• Voter ID
• Once the address verification is done, you can complete KYC using the below documents:
• PAN card
• Bank Account

Please note that the name on your PAN card should match the name on your address proof and Bank account.

Also, you should not be playing from any of the states that have put restrictions on online rummy - Meghalaya, Andhra Pradesh, Telangana, Assam, Nagaland and Sikkim.

For withdrawals, KYC is mandatory. Further for Add Cash, KYC may also be needed when players breach certain thresholds of Add cash or Gameplay to ensure player protection and compliance. In an ideal scenario, KYC verification is only required when the cumulative sum of add cash is equal to and more than 500.

Rummyculture offers instant money withdrawal to all its users. It usually takes less than 60 seconds for the money to reach your bank account. Please note, you should be a KYC verified player to place a withdrawal request.

It usually takes up to 1 minute to verify your KYC documents but in some cases we do an additional manual verification which may take up to 24 hours.

You can check the status of your KYC documents in the KYC section of the app. Also, once the KYC process is complete, you will receive an email and an SMS confirming the status of the KYC, whether it is approved or rejected.

Your KYC documents may be rejected for one of the following reasons:

• The name on the PAN card and name on the bank account details are not the same.
• Incorrect document uploaded.
• Original documents not uploaded.
• The image uploaded is not clear.
• The document you are trying to verify (Aadhar, DL, Voter) is from a banned state and the list, hence the KYC is getting rejected.

Your bank details may be rejected for any one of the following reasons:

• Name on your bank details do not match with the name on your PAN card.
• Banned bank
• Invalid bank account
• Inactive bank account
• IMPS not supported

Your registration at RummyCulture is restricted to a single user account, which will be used by you to avail of our services. You cannot use the same KYC documents to create a new account on the platform.

Yes, your money is safe with RummyCulture.

The amount you deposit in your RummyCulture account is maintained in an escrow account with a regulated entity. An escrow account is maintained by a 3rd party which ensures all your payments are swift and secure.

All our payment gateways adhere to PCI DSS (Payment Card Industry Data Security Standards). They follow a universal set of rules and regulations that are set by global entities like Visa, Mastercard etc. By verifying your KYC details, we apply additional checks to keep your account safe.

Although most of the deposits are processed instantly, there could be some rare cases where your add cash transactions may fail. In such cases, please be assured that your money is safe and it will be returned to the source account as per payment modes mentioned below:

1. UPI Payments: Transactions + 2 bank working days

2. Credit /Debit Cards: Transaction + 5 to 7 working days

No, you cannot withdraw fund from your deposit balance. You can only withdraw your winnings.

Yes, your data is completely safe with RummyCulture:

• At RummyCulture, we take technical and organizational measures to keep your personal information and bank account details secure.
• All information transmission across systems is done through secure channels to prevent the interception of sensitive data.
• Our app is SSL (Secure Sockets Layer) certified. It keeps all your data safe through encryption.
• As per our corporate policy, we do not share your data with any 3rd party.

To do add cash to the RummyCulture wallet:

• Click on the “Add Cash” button located at the top right corner of the app.
• Enter the amount you want to add.
• Select a payment mode through which you want to add cash.
• You can add cash through UPI (GPay, PhonePe,Paytm and any other UPI app which you're using and active on your device) & credit /debit cards.
• The minimum amount you can add is ₹50.
• You can add up to ₹500 if your KYC documents are not verified..
• You can add an unlimited amount with a maximum one time cap of ₹50,000 if your KYC documents are verified.

Yes, you can delete your saved card through the app itself. Here's how:

• 1. Click on “Profile” option on top left corner
• 2. Click on “Settings”
• 3. Click on “Payment Settings”
• 4. You can view the saved card details here. Click on "Remove" option to delete the saved card details.

As of today we do not have the option to add money through Amex credit cards, however you can always use Visa, Rupay and Master cards to make the payment

No, Deposited money cannot be withdrawn from RummyCulture. We suggest you check the amount carefully before making a deposit.

Discount Credits are available at multiple places. Let us see a few of them

• At Game Winnings- When you win a game, you can get to see a 'Superboost' offer. You can get discount credits if you choose to claim this 'Superboost' offer
• At the time of withdrawal - Discount credits are again made available to you if you opt to go with 'Saver' or 'Super-Saver' Superboosts

However, today we also provide you with offers during Add cash with which you get discount credits.

*Note offers are subject to change, from time to time!

Discount Credits are a great way to enjoy cash games at a discounted value. Let's suppose you get 100 Discount Credits from claiming a Superboost offer. Next, let's suppose you play a game of ₹250. Because you have 100 Discount Credits available, you will be eligible to get a discount of upto 100 on this entry - you can join this game at ₹150 instead of ₹250.

When you claim Superboost offers more frequently, you will get more Discount Credits and this will enable you to play more games without adding more cash.

Hence, if you are planning to play more games, an option you have is to avoid adding cash every time. Note that every time you add cash, you will need to pay 28% GST to the government. By getting Discount Credits from Superboost offers, you can play more games hassle free.

If you have available Discount Credits, they will automatically get applied to give you a discounted buy-in. When you select a particular table to join, you will see a pop up which will clearly mention the amount of Discount Credits being used.

RummyCulture has launched a new Wallet section. In the Wallet section, you can view the complete details of the Discount Credits given to you.

Yes. All your Discount Credits will usually expire if you don't play any cash game for 30 days. The platform can change this as per the terms and conditions.

Note* Validity of DC can differ depending on offers

You can avail Superboost offers after winning a game and during the withdrawal process.

• After you win any cash game, you will be shown an option to avail Superboost offer on the scorecard.
• Based on the amount you enter to withdraw, you will be shown Superboost offers. By selecting the 'Saver' or 'Super Saver' options, you can get benefits of Superboost offer in the withdrawal process.

No. When you choose the Superboost offer after winning a game, your winnings move from withdrawal balance to game balance and you get extra Discount Credits. Once you confirm that you want this offer, then it cannot be reversed. To prevent accidental click, the first time you claim this offer, we will confirm again with you if you want to avail the benefits of this offer.

No. Only the amount shown under withdrawal balance can be withdrawn. This can be found out by visiting the Wallet section. The minimum amount which can be withdrawn is ₹100. Game Balance is used for playing games and if you win a game, your winnings move to withdrawal balance.

No, you cannot reverse your decision once you decide to move your withdrawal balance to game balance through the Superboost offer. But if you are having second thoughts about using Superboost, here are some points for you to consider.

When you claim Superboost offers more frequently, you will get more Discount Credits and this will enable you to play more games at a discounted Buy-In.

Hence, if you are planning to play more games, an option you have is to avoid adding cash every time. Note that every time you add cash, 28% GST will be deducted and paid to the government. By getting Discount Credits from Superboost offers, you can play more games hassle free at a discounted buy-in.

Once you confirm that you want to place a withdrawal request with Superboost offer (Saver or Super Saver), the mentioned amount will move back to your game balance from withdrawal balance instantly. You will also get Discount Credits as part of the Superboost offer instantly. Hence, it is possible that due to bank related issues, your withdrawal takes longer than expected but the rest of the offer will get applied instantly.

RummyCulture brings you an exciting new launch – the Discount Credits Table! Now, whenever you go to the cash game selection screen, you'll see a new option. This option is for the lowest buy-in table, called the 'Discount Credits Table.' Let's break down the top 3 benefits for you.

The first benefit is that if you don't have sufficient buy-in balance left, you can join this table for free! Yes, absolutely free!

The second benefit is that if you win a points, pools, or deals game on the Discount Credits Table, you earn Discount Credits! You can use these Discount Credits to get discounted buy-in on cash games. Let's understand this with an example. Say, you played a 6-player 101 Pools game on the Discount Credits Table and won. Since you did not have sufficient buy-in balance, you joined the table for free. Because you won, you earned 5.1 Discount Credits. You can use these 5.1 Discount Credits to join games up to ₹5.

The third benefit is that you can play unlimited games on the Discount Credits Table. If you already have Discount Credits, they will be used when you join a game. However, if you don't have sufficient buy-in balance, you can still play on the Discount Credits Table for free.So, if you want to play some games for free before your next add cash, make the most of the Discount Credits table!

No. Winnings from the Discount Credits Table are in the form of Discount Credits. As per the platform policy, you cannot withdraw your Discount Credits balance. When you win cash games, your Discount Credits eventually get converted to withdrawal balance.